The house-number field takes the three-digit number of the Packstation you chose. Your personal DHL customer number, the Postnummer, goes in the address supplement. This applies when you order direct delivery to a Packstation in Germany. First check that the shop offers it for your shipment. If the checkout has a locker picker, use it and enter your Postnummer in the dedicated field.
For your first order, check that you have activated the Packstation service on your DHL account and have the Post & DHL App. A shipment requiring an age check cannot go to the locker, even with a correctly formatted address.
Build the shipping address from two sources
Get your Postnummer from your own DHL customer card or the Post & DHL App. Use the DHL location finder for the station number, postcode and town. A registered recipient’s full name and Postnummer must match the same DHL account. A family member who chooses the same locker still uses their own account details.
| If checkout asks for… | Enter… |
|---|---|
| First name and surname | The recipient’s name as held on their DHL account. |
Address supplement (Adresszusatz) | The recipient’s Postnummer. A parcel’s tracking number or pickup code belongs elsewhere. |
Street (Straße) | The literal word Packstation. |
House number (Hausnummer) | The station’s three digits. Use the station listing even if the building hosting the locker has a different street number. |
Postcode and town (PLZ, Ort) | Both from the chosen Packstation. |
No address supplement? DHL’s instructions allow a space after your surname followed by your Postnummer. If the shop provides one street-address line, keep Packstation and the three-digit station number together on that line, as in DHL’s example. Use these fallbacks for a shop that supports direct locker delivery. DHL’s addressing example and receiving FAQ
Read back what the shop saved
Suppose you switch from a locker near home to one near work. Leave your name and customer number in place, select the new station, and compare its number, postcode and town with the expanded shipping address. The postcode from your billing profile can look perfectly valid while pointing to the wrong location.
If an autocomplete suggestion turns the locker into the host building’s street address, go back to the locker picker or manual shipping-address fields and check again. If the confirmation still drops your Postnummer or replaces Packstation, ask whether the retailer’s shipping service can use the complete locker address, or choose another supported delivery option. A delivery note alone doesn’t show what the retailer will print on the label.
For a checkout test using ordinary German street and postcode fields, use the German address generator. For an actual parcel, take the receiving details from the DHL account and selected station. DHL’s German receiving instructions